Terms and conditions – Sprachschule Aktiv Stuttgart
The registration for a language course is a contract
A registration can be made either on the website or with an enrollment form directly at the school.
Clicking the button “sign-in“ or signing the form, is a declaration of intent in a legal way and concludes, together with the course confirmation, a binding contract between Sprachschule Aktiv Stuttgart and the enrolee.
The payment is due within 14 days
The enrolee (customer) is legally bound to pay the course fee within 14 days after the booking. Possible ways for the payment are either bank transfer or cash.
The legal commitment to pay the course fee persists in case the classes are not or partly not visited.
The booking does not guarantee a certain level
Bookings can only be made to take part in a course for a certain time, the customer can not buy the guarantee to reach a certain level. The time of two months per level is a recommendation and not a warrant.
General Terms
One teaching unit takes 45 minutes.
There is no entitlement to choose a certain teacher. Sprachschule Aktiv Stuttgart reserves the right to change or replace a teacher during the courses.
Sprachschule Aktiv Stuttgart and their teachers prepare the students as well as possible for any kind of exams. Nevertheless Sprachschule Aktiv does not guarantee that any exam will be passed or a certain level will be reached.
On German public holidays we do not provide any classes. These classes will not be replaced or made up for. This does not entitle the customer to any claims, especially no refunds or additional classes.
Sprachschule Aktiv reserves the right to grade and divide the students in the intensive courses according to their level into the right course, even though another level had previously been booked by the customer. The determination of the right level is made by a certified placement test. This process does not qualify the customer to terminate the contract extraordinarily. Moreover the customer is not entitled to any claims by this measurement.
The prices of Sprachschule Aktiv Stuttgart do not include the German sales tax. As an educational institution we are exempt from value added tax.
The cancelation period is 14 days
Within 14 days after the contract has been concluded, the course can be canceled by the customer. In case the declaration of cancelation is not made within the cancelation period of 14 days and is not made in writing and the clear verbalization, that the customer would like to cancel the contract, a termination of the same is no longer possible.
In case the course has already started within the 14 days cancelation time limit, a withdrawal or cancelation is legally impossible and the total amount of the course is due. The 14-day cancellation period does not apply to visa courses.
The cancelation can either be made via e-mail to the following address: stuttgart@sprachschule-aktiv.de or by mail to the following address: Sprachschule Aktiv Stuttgart, Schlossstraße 49, 70174 Stuttgart. Once the cancelation period is over, a cancelation or withdrawal is no longer possible.
In case the contract has been made in the offices of Sprachschule Aktiv Stuttgart, with a signed form, a cancelation is not possible.
The booking of the language courses is made for a predetermined period of time respectively a predetermined number of lessons (teaching units) for private or inhouse courses.
The customer has no claim on reaching a certain level.
In case the student does, for whatever reason, not attend the class, he does not have any claims, especially no refund or cancelation rights.
The student has the right, after attending to the first lesson (trial lesson = 45 minutes) at the beginning of the course, to cancel the contract. The trial lesson has to be agreed upon before it actually happens. The cancelation has to be made in a written way, within 24 hours, after the free trial lesson and does not require any reasons.
In case the course is continued by the student, the trial lesson is a part of the booked course and not free.
Sprachschule Aktiv can, in exceptional cases, decide to change the teacher. The customer has no claims out of this measurement.
Sprachschule Aktiv Stuttgart reserves the right to postpone a course, in case the necessary number of participants (4) is not reached, until it is reached.
Absence does not count as deregistration and has no effect on the legal commitment to pay the course fee.
The intensive courses in the morning take place regularly from 9:00 a.m. to 12:00 p.m. In rare cases, Sprachschule Aktiv reserves the right to adjust the course time due to organizational requirements. For the intensive course in the morning, the latest start time is 12:00. This adjustment does not entail a special right of termination or a right to a partial refund.
In case the student ends the language course earlier than planned, the total amount of the course fee is due at once.
If lessons have to be temporarily switched to online due to a corona case that has occurred, this does not entitle the student to terminate the contract.
In case of a paying by installments the whole agreement loses validity, if one of the due rates is not paid. In that case the total amount of the course fee is due at once.
Special terms for visa courses
Special regulations for visa courses: for the registration for language courses that are required for obtaining a visa, the following terms apply:
When registering, the customer is required to indicate that the course in question is an intensive course for visa. Intensive courses for visa are defined as any course, with which one is applying for a visa in Germany.
The 14-day cancellation period does not apply to visa courses.
The customer has the right to postpone the course start – even several times.
Any postponement of the course must be notified to the language school in written form before the start of the language course.
For bookings of up to 2 months, the entire course fee is due in advance. For bookings of 3 months or more, the customer is obliged to pay half of the course fee in advance as a deposit. The second half of the course fee is due at the start of the course.
If the issuance of the visa is rejected by the responsible authority, the prepayment made minus a processing fee of 250.00 EUR will be refunded if the language school is presented with the notice of rejection from the responsible authority no later than four months after the planned start of the course. Failure to submit the rejection notice in due time will preclude reimbursement.
Reimbursement of the prepayment is also precluded if a postponement of the course requested by the customer has not been notified in writing before the start of the course or if the start of the course has been postponed by the customer by a total of more than four months.
Eligible for refund (deducting a 250 € administrative fee) if both of the following requirements are met:
1. I have informed Sprachschule Aktiv in written form and before the course start that I will not be able to attend the course as planned because I will not be in Germany in time to start the course.
AND
2. I have presented the official notice of rejection within four months after the initial date of the course start.
Not eligible for refund if at least one of the following points applies:
1. I have not informed Sprachschule Aktiv in written form that I will not attend the course.
OR
2. I have not presented the official notice of rejection within four months after the initial course start.
The online communication training on Saturday will only take place if the minimum number of participants is reached. There is no entitlement to a reduction or refund of the visa course price if the Saturday course is cancelled.
The intensive courses in the morning take place regularly from 09:00 to 12:00. In rare cases, Sprachschule Aktiv reserves the right to adjust the course time due to organisational requirements. For the intensive course in the morning, the latest start time is 12:00. This adjustment does not entail any special right of termination or the right to a partial refund.
Telc exam cancelation:
The registration and enrolment for a telc exam is binding and the legal obligation to pay is still valid, even if the participant does not take part in the exam. If the participant is sick on the exam day, there is the possibility of a cancelation with a medical certificate. In that case a cancelation fee in the amount of 80.00 € is due at once.
Private lessons have to be postponed 24 hours before the agreed starting time
For private and inhouse courses the following additional terms apply.
The meeting hours for the private courses can be agreed upon flexibly and directly with the teacher or the administration of Sprachschule Aktiv Stuttgart.
Private lessons have to be booked at least for a defined period of one month.
As with any other language course, absence does not lead to any legal claims for the customer.
Especially a partly refund, refund or cancellation is excluded.
In case the student is not able to take part in an appointed meeting, the teacher or Sprachschule Aktiv have to be informed until latest 24 hours before the class starts, either written or by telephone to postpone the class.
In case the class is canceled less than 24 hours before the appointment, the lesson expires and counts as if it was held. The customer has no claim on another lesson or a refund.
For each meeting with private or inhouse courses, the customer is obliged to book at lease two teaching units.
The customer is supposed to take the private lesson within a planned time. Nevertheless breakes are possible and a flexible schedule can be made in conjunction with the administration of Sprachschule Aktiv Stuttgart.
Teaching units, that have not been claimed, expire one year after the last previous lesson was held.
There is no refund of booked teaching units, that have not been used.
Terms for a low number of participants
In case an intensive course has fewer than seven participants, the course hours will be shortened from four teaching units to three teaching units. The payment terms do not change because of this measurement.
In case an intensive course has two or three participants, two teaching units per day, 45 minutes each, will be held. In this case the price for the course does not change either.
If the number of participants is too low, Sprachschule Aktiv Stuttgart reserves the right to annul or postpone the course. In that case, the students will be informed duly.
After notice of the annulment or postponement, the customer has, within a five day time limit, the right to cancel the course. This legally relevant act has to made in writing.
In case the participant does not declare anything within five days, he will automatically be registered for the next course, that takes place.
The customer has no other rights or claims out of this measurement, in particular excluded are any kind of refunds or a cancelation right.
Disclaimer:
Sprachschule Aktiv Stuttgart does not take any legal liability for customers damages, accidents or injuries in, or on the way from or forth the language school.
Likewise Sprachschule Aktiv Stuttgart does not take any legal liability for theft or burglary and damages of property within the school. Sprachschule Aktiv Stuttgart does not take any legal liability for material damages, no matter what kind, that arise from transfer of knowledge.
updated: 06.09.2019